Direct Billing

Claim & receive with eClaims.

We offer direct billing to several major insurers, covering 85% of privately insured Canadians.

    • Reduce your out-of-pocket expenses.
    • Eliminate insurance paperwork.

Ask us to submit your claim at your next visit.



What you need to bring for direct billing:

Your Insurance card with policy number and member ID*
A valid piece of government-issued photo ID
Primary card holder’s full name and date of birth if you are not the primary cardholder for the plan

How do I know how much I am covered for?

You will need to contact your extended health carrier, however, due to confidentiality we are unable to obtain access to determine your coverage limits.

What if I only have partial extended health care benefits?

We can still bill your carrier directly and the remaining amount of your balance you are required to pay.

Can I use my spouse’s benefits as well?

We can bill to one extended health carrier each visit, which needs to be your primary insurance company. However, we will provide you with an invoice to submit to your secondary insurance carrier.

Do I need a doctor’s referral?

You do not need a doctor referral to attend physiotherapy, however, some insurance carrier plans require you to have a doctors note. Please check with your insurance carrier.

I am told I have to pay a deductible?

A deductible is a fee paid at the start of your plan’s fiscal year and is needed in order to activate your plan. The deductible amount is determined by your insurance company.

Can I pre-bill for future appointments or past appointments?

We can only direct bill your insurance company on the same day as the appointment. We can not bill appointments in the future or past appointments.

What if my claim isn’t successfully processed or denied?

If the claim is denied on the day of your visit we will provide you with documents needed to submit your claim on your own. You will be required to pay the full balance at your visit.