Kitsilano Physiotherapy Clinic (“us”, “we”, or “our”)
operates https://www.kitsilanophysio.com (the “site”). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the site.
Kitsilano Physiotherapy Clinic is dedicated to protecting your data privacy and safety. We want to be completely transparent about how we use it — this policy explains what data we collect about you, why and how we use it, as well as how we share and manage your information. It also provides your choices and rights regarding this data, so please read it carefully to be fully informed.
WHAT INFORMATION WE COLLECT AND WHY
When you book a treatment, we collect your data in a variety of ways, including when you choose to share it with us.
When you book a treatment on the website, we will ask for the following information. This information is necessary to collect payment, process & ship your order, and to communicate order status.
- Name
- Email address
- Address
- Phone number
- Payment details (optional)
Booking a treatment will require creating an account in Jane, our third-party booking software. When you book a treatment in Jane, you will be required to complete a medical intake form with a specific set of medical disclosures we require to share with you specific to each jurisdiction in which we operate. During this intake process, we’ll also share a comprehensive notice of medical privacy practices for information we collect within your therapy session. The medical privacy practice information is outside of the scope of anything required to book a treatment.
When you sign up for our email newsletter, we will ask for your email address. Additionally, you have the option to share the following
information with us, which we use to personalize the marketing
messages you receive from us.
- Name
- Birthday
- Preferred Topics
You can choose to stop receiving Kitsilano Physiotherapy Clinic emails at any time, by clicking “unsubscribe” at the bottom of any Kitsilano Physiotherapy Clinic marketing email. Kitsilano Physiotherapy Clinic appointment emails (i.e., confirmations, cancellations) and post-treatment review emails (i.e., 5-star rating emails) must be unsubscribed separately from marketing emails.
When you contact us via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback following your treatment.
ADS ON OTHER SITES
If you choose to give other sites your data (such as Google or Facebook) their rules apply to that data, not ours. We do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. If you do not wish to see these ads, you will have to contact the other sites directly.
WHAT DO WE DO WITH YOUR INFORMATION?
When you book a treatment or receive a treatment, we collect the personal information you give us such as your name, address and email address. With your permission, we may send you emails about healthcare information, new products, blogs, treatment techniques or exercises.
HOW WE GET YOUR CONSENT
When you provide us with personal information to book an appointment or subscribe to our email list.
AGE OF CONSENT
By using this site and/or by accepting our policies, you represent that you are above the age of 16. If you are below the age of 16, then a parent or legal guardian must consent on your behalf. If we learn that we have collection any data for someone aged under 16, then we will delete it.
WITHDRAW CONSENT
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at kitsilanophysio@gmail.com or mailing us at: Kitsilano Physiotherapy Clinic, 2902 West Broadway, Suite 306, Vancouver, BC V6K 2G8
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
TERMS OF USE
Welcome to the Kitsilano Physiotherapy Clinic. We ask that you abide by the terms and conditions that follow, along with any other terms and conditions that may appear on the Site from time-to-time (collectively, the “Conditions”). To the extent any other conditions on the Site conflict with any of these terms and conditions, these terms and conditions will take precedent. Your use of the Site and/or or shopping on the Site constitutes your agreement with the Conditions that follow, and we reserve the right to revise these Conditions at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site.
INTELLECTUAL PROPERTY
Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other content that appear as part of the Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned by or licensed to Kitsilano Physiotherapy Clinic. The Contents, and the Site as a whole, are intended solely for personal, non-commercial use by the users of the Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal, non-commercial use only and subject to any other restrictions herein. No right, title or interest in any downloaded materials, software or other Contents is transferred to you because of any such downloading or copying. You may not
reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. The Site is protected by copyright and trade dress and all worldwide rights, titles and interests in and to the Site are owned by Kitsilano Physiotherapy Clinic. This site is powered by WordPress.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
ELECTRONIC COMMUNICATIONS
When you visit the Site or send emails to us, you are communicating with us electronically and consent to receive electronic communication from us.
GOVERNING LAW
These terms and conditions shall be governed by, construed, and enforced in accordance with the laws of Ontario, Canada without regard to any choice of law principles.